Genuine Discoveries
Marrakech 31.63°N 7.99°W · Est. 2018
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Send Us a Message
We typically respond within 24 hours. For urgent enquiries, WhatsApp is fastest.
Contact Details
Choose whatever's most convenient — we're always responsive.
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Based in
Morocco · Available 7 days a week
Ready to start planning?
Use our planning form to share your trip details and we'll send you a full personalised itinerary.
Start Planning →Questions Answered
Before You Write to Us
Quick answers — you may find what you need right here.
What is the best way to reach you?+
Email contact@genuinediscoveries.com or WhatsApp +212 678 491664. Jaouad monitors both personally.
How quickly will I receive a reply?+
Within 24 hours. During peak booking season (Jan–March) occasionally 36 hours.
How do I book a tour?+
Click Book This Journey on any tour page or Start Planning in the nav. Fill in your dates and group — Jaouad replies personally within 24 hours. No deposit required at this stage.
Can I customise any itinerary?+
Every tour is a starting point. We adapt dates, extra nights, side trips, pace, and accommodation. Tell us your vision.
What is your payment process?+
30% deposit to confirm, balance due 60 days before departure. We accept bank transfer and major cards.
What is your cancellation policy?+
60+ days: full deposit refund. 30–60 days: 50% refund. Under 30 days: no refund, but we'll always try to reschedule. Travel insurance is strongly recommended.
Still have questions?
Jaouad replies personally within 24 hours.